New Dawn Guest Home & Home Living / 50 Military Road, Sydney

Seeking a passionate, experienced and professional individual to fill the position of Administrator of our New Dawn Guest Home/New Dawn Home Living companies.

New Dawn Guest Home

A 29-bed (plus one respite) licensed level-one Residential Care Facility (supportive care) providing a home and supports for persons with varying intellectual disabilities and/or mental health challenges through the Disability Support Program funded by the Nova Scotia Department of Community Services. The Guest Home delivers care through a full complement of unionized front-line staff as well as an Administrative Assistant and other New Dawn supports. Residents enjoy a home-like atmosphere while being supported with medication management, assistance with personal care, meal provisions, a wide range of recreational activities as well as daily housekeeping and community integration supports.

New Dawn Home Living:

Seven licensed level-one small-option homes (supportive care) providing a home and supports for 21 persons with varying intellectual disabilities and/or mental health challenges through the Disability Support Program funded by the Nova Scotia Department of Community Services. New Dawn Home Living delivers care through Contracted Caregivers who are provided a daily per diem to support a range of daily activities for residents who live in a resident-adjacent duplex. Home Living offers residents an independent lifestyle while providing the security of 24-hour care that includes meal preparation and housekeeping as well as attention to health and personal needs by a trained caregiver.


The Administrator is responsible for all day to day operations and management of the New Dawn Guest Home and New Dawn Home Living companies of New Dawn Enterprises. The Administrator will lead and work with their team of unionized front-line staff, Contracted Caregivers and Administrative Assistant to provide the highest quality and safest care for our residents through a resident-centred care approach. The Administrator must ensure that all care is delivered in keeping with the mission, vision and values of New Dawn.


  • In collaboration with residents, resident families and staff/caregivers, the Administrator develops and monitors resident care plans or IPPs to meets residents’ individual needs
  • Directly responsible for the health and performance of the NDGH employees and NDHL contracted caregivers including recruitment, orientation and training, retention and performance evaluations/management
  • Directly responsible for the overall safety and well-being of residents residing in our care
  • Remains current with all applicable federal, provincial and municipal laws and regulations including, but not limited to, the Homes for Special Care Act and the Persons for Protection in Care Act.
  • Oversees daily operations such as regular review of resident progress notes, medication audits, funds disbursements, maintenance of resident and staff/caregiver files etc.
  • Completes, manages and evaluates organization’s licensing process with the Department of Community Services
  • Completes resident intakes, review application to ensure all required documentation is received and accurately completed prior to any resident movement
  • Completes resident discharges and coordinate their release from care with the resident’s Care Coordinator from DCS
  • Coordinates/Chairs the following: Resident Council Meetings, Family Council meetings, Staff meetings, JOHSC meetings, Labour Management meetings etc.
  • Active member of the New Dawn Enterprise-Accreditation Internal Team.
  • Follows-through on all responsibilities of the Administrator listed in the following NDGH programs: Emergency Preparedness, Infection Prevention and Control, Falls Prevention, Quality Improvement & Client Safety Plan as well as duties assigned in the annual NDGH operational plans.
  • Documents and investigates all reports of client and staff safety incidents.
  • Supervises staff, determine staffing requirements, orientates new hires and students completing placements and provide feedback regarding performance and discipline accordingly.
  • Develops, implements, and evaluates findings of annual staff satisfaction survey and resident satisfaction survey and develops actions plans accordingly to address concerns
  • Receives and addresses all staff/union grievances in accordance with the union’s collective agreement and leads all mediation/arbitration in consultation with the organization’s legal counsel.
  • Regularly updates and communicates policies and procedures in the NDGH employee manual and the NDHL Caregiver manual.
  • Reviews monthly financial statements and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Remains on call 24 hours per day – either by phone or e-mail – to address resident, staff and/or business concerns.
  • Regularly reports to the VP Operations on the business’ status against, and ability to meet, its operational objectives.
  • Ensures all Occupational Health and Safety records are up to date and ensures an active OHS program
  • Seeks out opportunities to accept student work-term placements from local university and colleges.
  • Develops and manages community partnerships to enhance resident experience (i.e. volunteer groups etc).
  • Promotes organizational and individual success through ongoing support, encouragement, empowerment, and effective teamwork to enhance staff loyalty and productivity.
  • Promotes the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission.
  • Other duties as assigned by the Vice President of Operations.

Core Competencies

  • Client Focused
  • Ethics and Integrity
  • Leadership
  • Creative and Innovative Thinking
  • Mediation and Negotiation
  • Decision Making and Judgement
  • Accountability and Dependability
  • Communication
  • Time Management

Qualifications Required

  • Minimum of five (5) years management and supervisory experience;
  • Post-secondary education in healthcare;
  • Compassion, empathy and experience working with and advocating for persons with disabilities;
  • Experience working in a Residential Care Facility/Smalls Option Home setting;
  • Experience in budget development, strategic planning and financial management;
  • Experience working in a unionized environment-interpreting, understanding and managing under a collective agreement;
  • People-oriented leadership style and a history of developing a cohesive team and generating strong collaboration within an organization; and
  • Ability to multi-task and manage work time efficiently.
  • Personal police record check clearance and negative Vulnerable Sector Check.

About New Dawn

Since 1976, New Dawn has operated in the Cape Breton Regional Municipality (Cape Breton County) as a not-for-profit social enterprise. New Dawn is governed by a volunteer board of directors and employs more than 135 people across its nine divisions. Today New Dawn works in the fields of housing, home care, residential care, immigration settlement, meals on wheels and food education, community engagement, community investments, and most recently, the arts.

New Dawn’s mission — to engage the community to create and support a culture of self-reliance — are as relevant today as they were in 1976 and continues to guide the work of the organization.